We at Toyota Production System Support Center, Inc. ("TSSC," "we," "us," "our") recognize and respect the sensitive nature of information collected through our website and the right of consumers to protect it.  This Policy describes how we handle information we learn about you from our site ("Site").

This Privacy Policy is effective as of January 1, 2019.  Your prior activities on the site may have been governed by an earlier version of the Policy.
From time to time, we may use your information for new, unanticipated uses not previously disclosed in our Policy.  If our information practices change materially at some time in the future, we will post the changes to our website and revise our Policy accordingly. 

If you have questions or wish to contact us about the Policy, direct inquiries to:

Toyota Production System Support Center, Inc.
6565 Headquarters Drive, W1-1B
Plano, TX 75024 USA
Phone:  469-292-2142
Email:  tssc@tema.toyota.com  

What Information Do We Collect?

The information we collect varies depending upon your activities when visiting our site.

We collect Personal Information (information that can be used to identify you as an individual) you choose to provide to us in connection with your activities on the site.  Participation in these activities is completely voluntary; therefore, you can elect not to disclose, for example, your name or address by not participating in the activity. 

In addition, for each visitor to our site, we, as well as any third-party service providers, may use a variety of technologies that automatically or passively gather certain other information about how the Site is accessed and used ("Usage Information"). Usage Information may include browser type, device type, operating system, application version, the page served, the time, the preceding page views, and your use of features or applications on the Site. This information helps us keep our Platforms fresh and interesting to our visitors and allows us to tailor content to a visitor's interests. Usage Information is generally non-identifying, but if the Site associates it with you as a specific and identifiable person, we treat it as Personal Information.  If you choose to create and use a Toyota USA account (https://www.toyota.com/usa/), we may collect, or Toyota USA may share, associated information about you.


We at TSSC may, from time to time, use session cookies on this website.  A cookie is a small text file that is stored on a user's computer for record-keeping purposes.  We may link the information we store in cookies to your personal information in order to provide a faster and more pleasant online experience.  If you reject or disable cookies through your browser, you may still use our site, but your ability to use some areas of our site may be limited.  Session cookies expire when you close your browser.

To learn how you may be able to reduce the number of cookies you receive from us, or delete cookies that have already been installed in your browser's cookie folder, please refer to your browser's help menu or other instructions related to your browser. If you do disable or opt out of receiving cookies, please be aware that some features and services on our Platforms may not work properly because we may not be able to recognize and associate you with your Toyota account(s). In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests. If you block or delete cookies, not all tracking that we have described in this privacy statement will stop. Some browsers have a "do not track" feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, so we are not currently set up to respond to those signals.

Google Analytics 

We use cookies provided by Google Analytics to collect statistical information about the use of the website. You can opt-out of Google analytics, here: http://tools.google.com/dlpage/gaoptout (requires you to install a browser add-on).

We do not respond to Do Not Track signals.

How Do We Use This Information?

We use Personal Information for the purposes stated at the point of collection, including providing you with the information and/or services you request.  We may also, from time to time, use the information we collect to notify you of changes to our services, announce new services and inform you of special offers we think you might find valuable.

We may share some Personal Information with other companies who are involved in providing the information or services related to factory tours you request through this site solely for the purpose of fulfilling your requests.  In addition, we may share Personal Information collected through this Site with other Toyota entities. 

California Privacy Rights

Pursuant to California Civil Code Section 1798.83, customers who are California residents can request certain information about the sharing of their own personal information with third parties for direct marketing purposes during the past year.  California residents can request this disclosure by sending a request to Toyota Production System Support Center, Inc., Attn: Privacy Officer, 6565 Headquarters Dr., W1-1B, Plano, TX 75024 USA, or by email to tssc@tema.toyota.com.  To help us process your request, please provide sufficient information to allow us to identify you in our records.

Opt-Out Procedures

If you do not wish to receive promotional emails from us, please let us know by using the opt-out response device that can be found at the bottom of every email we deliver or by emailing us at tssc@tema.toyota.com. Your opt-out request will be processed within 10 days of the date on which we receive it.

Please note that, although you can opt not to receive promotional messages, we reserve the right to send you informational email messages about any services you request through this website or administrative notices regarding the site, as permitted under the CAN-SPAM Act (15 U.S.C. §7701 et seq.). 


The Site is not directed to children under 13. We do not knowingly collect, use or disclose personally identifiable information from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her Personal Information without the parent/guardian's consent. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 13, we will make reasonable efforts to delete such information from our records.

Information Access

You have the right to access, review and correct your personal information collected by us.  You may do so by sending an e-mail to tssc@tema.toyota.com.  We reserve the right to ask for information verifying your identity prior to disclosing any information to you.  Should we ask for verification, the information you provide to verify your identity will be used only for that purpose, and all copies of this information in our possession will be destroyed when the process is complete.


The security of your Personal Information is important to us.  We follow generally accepted industry standards to protect the Personal Information submitted to us, and to guard that information against loss, misuse or alteration. 

Please note, however, that no method of transmission over the internet, or method of electronic storage, is 100% secure.  Therefore, while we use commercially-reasonable means to protect your Personal Information, we cannot guarantee its absolute security.

Third Party Sites

This Policy applies only to information collected by this website.  From time to time, this site may link you to other sites ("Linked Sites") that are not owned or controlled by TSSC, including other Toyota sites.  

We do not control the collection or use of any information, including personally-identifying information, that occurs during your visit to the Linked Sites.  Further, we make no representations about the privacy policies or practices of the Linked Sites, and Toyota is not responsible for the privacy practices of these Linked Sites.

Be careful of disclosing any of your personally identifiable information when leaving our site.  We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.


If you believe that this site is not following its stated information policy, you may contact us at the postal address or email address provided above.