City of Louisville Case Study
Five City shop locations, involving 3,800 pieces of equipment and 1,500 repairs a month, had been consolidated into one. Without proper planning for the consolidation, the operation was in disarray: vehicles were being dropped off with no accountability; paperwork would be set in different places, as were the keys. Staff did not know how many vehicles were standing on the lot. The entire shop was being “managed” in people’s heads. In essence, there was no standardized process. Also, all the mechanics shared space, with work being done on trucks, tractors, trailers, mowers and road-repair equipment at the same time.
• KPIs (key performance indicators) and tracking methods were instituted to gauge success, which impacted maintenance lead time. Today, when a vehicle arrives, a work order is created and placed in a pouch with the key. At the same time, a magnet (designated by type of equipment) is moved along the board as the job progresses.
Added Louisville Mayor Greg Fischer: “We couldn’t have done it without Toyota. They integrated just like they were part of the family, which ended up yielding great results here.”
Toyota Production System Support Center, Inc.
25 Atlantic Avenue
Erlanger, KY 41018 USA