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Privacy Policy

We at Toyota Production System Support Center, Inc. (“TSSC”) recognize and respect the sensitive nature of information collected through our website and the right of consumers to protect it.  This Policy describes how we handle information we learn about you from our site.

This Privacy Policy is effective as of April 1, 2013.  Your prior activities on the site may have been governed by an earlier version of the Policy.

From time to time, we may use your information for new, unanticipated uses not previously disclosed in our Policy.  If our information practices change materially at some time in the future, we will post the changes to our website and revise our Policy accordingly.  In addition, if we have collected personally-identifying information from you, we will notify you about the changes and secure your consent prior to making use of your information in new ways.

If you have questions or wish to contact us about the Policy, direct inquiries to:

Toyota Production System Support Center, Inc.
25 Atlantic Avenue,
Erlanger, Kentucky 41018
Phone:  859-372-2521
Email:  tssc@tema.toyota.com  

What Information Do We Collect?

The information we collect varies depending upon your activities when visiting our site.

We collect personal and contact information (“Personal Information”) you choose to provide to us in connection with your activities on the site.  Participation in these activities is completely voluntary; therefore, you can elect not to disclose, for example, your name or address by not participating in the activity.

In addition, for each visitor to our site, we automatically gather certain other information and store it in log files.  This information includes (as applicable) internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, your operating system, date/time stamp, processor or device serial number, unique device identifier, and clickstream data.  We collect and store this information on an individual basis and in aggregate, or combined, form.  We also collect both user-specific and aggregate information on what pages visitors access or visit.

Google Analytics

To determine how many users visit our site, how often they visit this site, and to better understand the areas of greatest interest to our visitors, we use a tool called “Google Analytics” to compile this information for us.  As a result of your visit to our site, Google Analytics may collect information such as your domain type, your IP address and clickstream information.  We do not combine the information collected through the use of Google Analytics with personally identifiable information.  Google’s ability to use and share information collected through Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

How Do We Use This Information?

We use Personal Information for the purposes stated at the point of collection, including providing you with the information and/or services you request.  We may also, from time to time, use the information we collect to notify you of changes to our services, announce new services and inform you of special offers we think you might find valuable.

We also use this information to analyze trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base as a whole.  We also use this information to improve the content of our web pages, and to customize the content and layout of our pages.  All of this is done with the intention of making our site more useful to visitors.

Except as noted herein, we do not rent or sell email addresses, postal addresses or telephone contact information to any third parties, or otherwise share any Personal Information we collect with third parties.  We may share some personal information with other companies who are involved in providing the information or services you request through this site solely for the purpose of fulfilling your requests.  In addition, we may share personal information collected through this site with other Toyota entities. 

California Privacy Rights

Pursuant to California Civil Code Section 1798.83, customers who are California residents can request certain information about the sharing of their own personal information with third parties for direct marketing purposes during the past year.  California residents can request this disclosure by sending a request to Toyota Production System Support Center, Inc., Attn: Privacy Officer, 25 Atlantic Avenue, Erlanger, Kentucky 41018 or by email to tssc@tema.toyota.com.  To help us process your request, please provide sufficient information to allow us to identify you in our records.

Cookies

We at TSSC may, from time to time, use session cookies on this website.  A cookie is a small text file that is stored on a user’s computer for record-keeping purposes.  We may link the information we store in cookies to your personal information in order to provide a faster and more pleasant online experience.  If you reject or disable cookies through your browser, you may still use our site, but your ability to use some areas of our site may be limited.  Session cookies expire when you close your browser.

In addition, the Google Analytics tool places a permanent cookie (which does not expire when you close your browser) on your computer to identify you as a unique user the next time you visit this site.  This cookie is only used by Google.  You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

Opt-Out Procedures

If you do not wish to receive promotional emails from us, please let us know by using the opt-out response device that can be found at the bottom of every email we deliver or by emailing us at tssc@tema.toyota.com.  To help us process your request, please include sufficient information for us to identify you in our records.  Please allow a reasonable time for us to process your request.  

Please note that, although you can opt not to receive promotional messages, we reserve the right to send you informational email messages about any services you request through this website or administrative notices regarding the site, as permitted under the CAN-SPAM Act (15 U.S.C. §7701 et seq.).

Information Access

You have the right to access, review and correct your personal information collected by us. You may do so by sending an e-mail to tssc@tema.toyota.com.  We reserve the right to ask for information verifying your identity prior to disclosing any information to you.  Should we ask for verification, the information you provide to verify your identity will be used only for that purpose, and all copies of this information in our possession will be destroyed when the process is complete.

Security

The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, and to guard that information against loss, misuse or alteration.

Please note, however, that no method of transmission over the internet, or method of electronic storage, is 100% secure.  Therefore, while we use commercially-reasonable means to protect your Personal Information, we cannot guarantee its absolute security.

Third Party Sites

This Policy applies only to information collected by this website.  From time to time, this site may link you to other sites (“Linked Sites”) that are not owned or controlled by TSSC, including other Toyota sites.  We do not control the collection or use of any information, including personally-identifying information, that occurs during your visit to the Linked Sites.  Further, we make no representations about the privacy policies or practices of the Linked Sites, and Toyota is not responsible for the privacy practices of these Linked Sites.

Be careful of disclosing any of your personally identifiable information when leaving our site.  We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

Questions/Concerns

If you believe that this site is not following its stated information policy, you may contact us at the postal address or email address provided above.

Toyota Production System Support Center, Inc.
25 Atlantic Avenue
Erlanger, KY 41018 USA

   859.372.2521
   859.372.2522
   tssc@tema.toyota.com